Terms of service

Terms & Conditions

Last updated: October 8, 2026

Welcome to La Vela. These Terms & Conditions govern your use of our website, www.lavelabahrain.com, and your purchase of products from La Vela.

By accessing or using our website, placing an order, or purchasing products from us, you agree to be bound by these Terms & Conditions, together with our Privacy Policy and Return & Refund Policy. If you do not agree with these terms, please do not use our website or place an order.

For the purposes of these Terms & Conditions, “La Vela”, “we”, “us” and “our” refer to La Vela, Bahrain.

 

 

1. About La Vela

La Vela is a fabric retailer based in the Kingdom of Bahrain offering fabrics for tailoring and clothing, including suiting, shirting, thobe/dishdasha, abaya, cotton, linen, wool and other selected fabrics.

Our website is intended to provide customers in Bahrain, the GCC and other international markets with information about our products and an online facility to purchase available products.

 

 

2. Use of Our Website

By using this website, you agree to use it only for lawful purposes and in accordance with these Terms & Conditions.

You must not:

  • Use the website for any unlawful or unauthorized purpose.

  • Attempt to gain unauthorized access to our website, systems or accounts.

  • Interfere with the security or operation of the website.

  • Upload or transmit viruses, malicious code or other harmful material.

  • Copy, reproduce, distribute or commercially exploit website content without our written permission.

  • Use automated systems to scrape, copy or collect website content without our permission.

  • Provide false, misleading or fraudulent information when placing an order.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms & Conditions have been violated.

 

 

3. Products and Fabric Information

We make reasonable efforts to ensure that product descriptions, photographs, colors, compositions, measurements and other information displayed on our website are accurate and up to date.

However, customers should be aware that:

  • Colors may appear differently depending on the customer's screen, device and display settings.

  • Fabric texture, pattern and appearance may vary slightly between photographs and the physical product.

  • Measurements and available quantities are subject to actual stock.

  • Product specifications and availability may change without prior notice.

  • Certain fabrics may have natural variations due to their material, weave, finish or manufacturing process.

If you require confirmation of a particular fabric's color, composition, width, availability or other specification before placing an order, please contact us before purchasing.

 

 

4. Fabric Quantity, Cutting and Customer Responsibility

Customers are responsible for selecting the correct:

  • Fabric type

  • Color

  • Design or pattern

  • Quantity/length

  • Product specifications

  • Delivery information

  • Any other options selected during checkout

Please carefully review your order before completing payment.

Where fabric is sold or supplied according to a customer-selected length, fabric may be cut specifically according to the quantity ordered.

Once fabric has been cut to the customer's requested length, it may not be eligible for return or exchange except where the product is defective, damaged, incorrectly supplied, or where otherwise required by applicable law.

We strongly recommend that customers, tailors and professional users confirm that the fabric is suitable and that the required quantity and specifications are correct before cutting, chalking, stitching, washing, altering or otherwise modifying the fabric.

 

 

5. Woven Labels and Brand Labels

Where a fabric is supplied with an original manufacturer or brand label, the availability of such labels may depend on the fabric, quantity purchased and the stock available to us.

A woven label is not guaranteed unless it is specifically stated as included with the product or confirmed by La Vela before shipment.

Where a branded fabric label is supplied with an order, the label forms part of the product presentation and should be retained if the customer intends to request a return.

Any return of a product that included a woven or branded label may require the label to be returned with the fabric, subject to our Return & Refund Policy.

 

 

6. Product Availability and Stock

All products are subject to availability.

Although we make reasonable efforts to keep stock information accurate, there may occasionally be situations where the quantity ordered is greater than the quantity actually available.

If we discover that the quantity or specifications of an ordered product cannot be fulfilled, we will contact the customer before shipment where reasonably possible.

Depending on the circumstances, the customer may be offered:

  • The available quantity;

  • An alternative product or quantity, subject to the customer's agreement; or

  • Cancellation of the affected item and a refund of the amount paid for that item.

If an order cannot be fulfilled and no suitable alternative is agreed, we may cancel the affected order or item and refund the amount paid.

 

 

7. Orders and Order Acceptance

Placing an order through our website constitutes an offer to purchase the selected products.

After an order is submitted, you may receive an order confirmation by email. An order confirmation does not necessarily mean that the order has been finally accepted if we subsequently identify an issue with stock, pricing, payment, product information or delivery.

We reserve the right to refuse, cancel or limit an order where permitted by applicable law, including where:

  • A product is unavailable;

  • An obvious pricing or product-description error has occurred;

  • Payment cannot be successfully verified;

  • The order appears fraudulent or unauthorized;

  • The requested delivery cannot reasonably be completed; or

  • The order otherwise violates these Terms & Conditions.

If we cancel an order after payment has been received, the applicable amount paid for the cancelled order or item will be refunded.

 

 

8. Prices and Payment

All product prices displayed on the website are shown in the currency indicated at checkout.

Prices, product availability and shipping charges may change from time to time without prior notice. The price applicable to an order is generally the price displayed at the time the order is placed, subject to any obvious error or applicable legal requirements.

Payments made through our website are processed using Tap Payments or other payment services made available by us.

La Vela does not intentionally store customers' complete payment card details on its website. Payment information is processed through the applicable payment service provider in accordance with its security practices and terms.

We are not responsible for a payment being declined, reversed or cancelled by a customer's bank, card issuer or payment service provider.

If payment is unsuccessful, the order may not be processed or shipped until successful payment has been received.

 

 

9. Shipping and Delivery

We ship orders within Bahrain and to selected destinations in the GCC and internationally through available shipping and courier services.

Shipping charges, delivery times and available destinations may vary depending on:

  • Destination country;

  • Package weight and dimensions;

  • Shipping service selected;

  • Customs requirements;

  • Courier availability; and

  • Other circumstances outside our reasonable control.

Estimated delivery times are estimates only and are not guaranteed unless expressly stated otherwise.

Once an order has been handed to the shipping carrier, delays caused by the carrier, customs authorities, weather, public holidays, or other circumstances outside our reasonable control may affect delivery times.

Customers should ensure that the delivery address and contact information provided at checkout are complete and accurate.

 

 

10. International Orders, Customs Duties and Taxes

For orders shipped outside Bahrain, the customer may be responsible for customs duties, import taxes, VAT/GST, clearance charges or other fees imposed by the destination country.

These charges vary between countries and are generally determined by the destination country's customs or tax authorities.

Unless expressly stated at checkout or otherwise agreed in writing, La Vela does not guarantee that customs duties, import taxes or other destination-country charges are included in the product or shipping price.

Customers are responsible for complying with applicable import requirements in their destination country.

If an international shipment is delayed, held, returned or subject to additional charges because of customs requirements, incorrect information, refusal to pay applicable charges, or other circumstances attributable to the customer, additional costs may be charged to the customer where permitted by law.

 

 

11. Delivery Issues and Unclaimed Orders

Customers should monitor their shipment using the tracking information provided by the applicable shipping carrier.

If a shipment cannot be delivered because the customer provided an incorrect or incomplete address, failed to respond to the courier, refused delivery, or failed to pay applicable customs or delivery charges, the shipment may be returned to La Vela.

Where an order is returned to us for reasons attributable to the customer, additional shipping or return charges may apply before we can resend the order.

If a customer believes an order has been lost or has not been delivered, the customer should contact us as soon as possible so that we can investigate with the shipping carrier.

 

 

12. Returns, Refunds and Exchanges

Returns, refunds and exchanges are governed by our separate Return & Refund Policy.

For fabric products, customers should carefully inspect the fabric before cutting, chalking, washing, stitching, tailoring or altering it.

Fabric that has been cut, washed, altered, stained, damaged or otherwise modified after delivery may not be eligible for return or refund, except where the item is defective, incorrectly supplied, or where otherwise required by applicable law.

Fabric cut to a customer's requested length is generally non-returnable for change-of-mind reasons, subject to applicable consumer rights and the exceptions stated in our Return & Refund Policy.

Customers should review the Return & Refund Policy before placing an order.

 

 

13. Incorrect Orders and Product Issues

If you receive a product that is incorrect, defective or damaged, please contact us as soon as possible at:

Email: info@lavelabahrain.com
WhatsApp: +973 39989018

Please provide your order number and, where applicable, clear photographs or videos showing the issue.

We will review the matter and determine the appropriate resolution in accordance with our Return & Refund Policy and applicable law.

 

 

14. Website Content and Intellectual Property

All content on this website, including but not limited to:

  • La Vela name and branding;

  • Logos;

  • Product photographs;

  • Text;

  • Graphics;

  • Product descriptions;

  • Website design;

  • Images;

  • Videos;

  • Downloadable materials; and

  • Other website content

is owned by or licensed to La Vela or its respective content providers and is protected by applicable intellectual-property laws.

You may access and use the website for your personal or legitimate purchasing purposes.

You may not reproduce, copy, modify, publish, distribute, sell, license or commercially exploit our website content without our prior written permission, except where permitted by applicable law.

 

 

15. Accuracy of Website Information

We make reasonable efforts to keep the information on our website accurate and current.

However, the website may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, availability, measurements, shipping information or other content.

We reserve the right to correct errors and update website information at any time.

Where an obvious error materially affects an order that has already been placed, we may contact the customer to explain the issue and, where appropriate, offer the customer the option to continue with the corrected order or cancel the affected order and receive an applicable refund.

 

 

16. Website Availability

We do not guarantee that the website will always be available, uninterrupted, secure or free from errors.

The website may occasionally be unavailable because of maintenance, technical problems, updates, hosting issues or circumstances beyond our reasonable control.

We reserve the right to modify, suspend or discontinue any part of the website or its services where reasonably necessary.

 

 

17. Third-Party Services and Links

Our website may use or provide links to third-party services, websites or platforms, including payment, shipping, social media, analytics or other service providers.

These third-party services operate under their own terms and privacy policies.

La Vela is not responsible for the content, availability, security, policies or practices of third-party websites or services that are outside our control.

Where a customer uses a third-party service, the customer should review that provider's applicable terms and policies.

 

 

18. Privacy

Your use of our website and the submission of personal information are also governed by our Privacy Policy.

We collect and use personal information as reasonably necessary to process orders, provide customer service, arrange delivery, process payments, maintain our website and meet applicable legal obligations.

Personal information may be shared with service providers where necessary to complete an order, including payment processors and shipping or delivery providers.

Please refer to our Privacy Policy for further information.

 

 

19. Customer Communications and Marketing

We may contact customers when necessary to:

  • Process or confirm an order;

  • Resolve an order or delivery issue;

  • Provide shipment information;

  • Respond to customer enquiries;

  • Provide important service-related information; or

  • Meet legal or administrative requirements.

Marketing communications will only be sent where permitted by applicable law and according to the customer's applicable preferences and consent requirements.

Customers may contact us if they wish to stop receiving promotional communications.

 

 

20. Limitation of Liability

To the maximum extent permitted by applicable law, La Vela will not be responsible for losses or damages arising from circumstances beyond our reasonable control, including delays or failures caused by shipping carriers, customs authorities, payment providers, telecommunications providers, internet services, natural events, government actions or other circumstances outside our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit any liability or consumer right that cannot legally be excluded or limited under applicable law.

To the extent permitted by law, La Vela's liability in relation to a product or order will be limited to the remedies available under applicable law and the circumstances of the relevant transaction.

 

 

21. Events Beyond Our Control

We will not be responsible for failure or delay in performing our obligations where the failure or delay results from circumstances beyond our reasonable control.

These circumstances may include natural disasters, severe weather, war, civil disturbance, government restrictions, customs delays, strikes, transportation disruption, internet or telecommunications failures, pandemics, or other events that could not reasonably have been prevented or anticipated.

We will make reasonable efforts to resume normal service as soon as reasonably possible.

 

 

22. Changes to These Terms

We may update or modify these Terms & Conditions from time to time to reflect changes to our business, website, products, services or applicable requirements.

The latest version will be published on this page with the updated date.

Your continued use of the website after changes have been published constitutes acceptance of the updated Terms & Conditions, to the extent permitted by applicable law.

 

 

23. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Kingdom of Bahrain, unless applicable mandatory consumer-protection or other laws provide otherwise.

Any dispute arising in connection with these Terms & Conditions or an order placed through our website shall be subject to the jurisdiction of the competent courts of the Kingdom of Bahrain, subject to any mandatory rights or jurisdictional requirements applicable to the customer.

 

 

24. Severability

If any provision of these Terms & Conditions is determined to be invalid, unlawful or unenforceable, that provision shall be enforced to the maximum extent permitted by applicable law, and the remaining provisions shall continue to remain in effect.

 

 

25. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Return & Refund Policy and other policies expressly referenced on our website, constitute the terms governing your use of our website and your purchases from La Vela, subject to applicable law.

If any conflict exists between these Terms & Conditions and a mandatory legal requirement, the mandatory legal requirement will prevail.

 

 

26. Contact Us

If you have any questions about these Terms & Conditions, your order, our products or our services, please contact us:

La Vela
Office 1128, Building 1074
Road 3622
Al Seef 0436
Kingdom of Bahrain

Email: info@lavelabahrain.com
WhatsApp / Mobile: +973 39989018

Website: www.lavelabahrain.com