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Return & Refund Policy
At La Vela, we want you to be satisfied with your purchase. We carefully inspect and prepare our products before dispatch. If there is an issue with your order, please contact us and we will be happy to assist you.
7-Day Return Policy
We offer a 7-day return policy, which means you have 7 days from the date you receive your order to request a return.
To be eligible for a return, the product must:
- Be unused and in its original condition.
- Not have been washed, altered, cut, tailored, or modified.
- Be returned with its original packaging and tags, where applicable.
- Be in a condition suitable for resale.
- Be accompanied by the order confirmation, receipt, or other valid proof of purchase.
To request a return, please contact us at: info@lavelabahrain.com
Please do not send any products back before receiving return instructions from us. Returns sent without prior approval may not be accepted.
Fabric-Specific Returns
Because fabrics are commonly sold by length and may be cut specifically according to a customer's order, fabric that has been cut, altered, tailored, washed, or otherwise modified according to the customer's requirements cannot be returned or refunded, unless the fabric is defective, damaged, or was supplied incorrectly.
For example, if you order a specific quantity of fabric and we cut the fabric to the requested length, the order cannot normally be returned simply because you have changed your mind, selected the wrong color, or no longer require the fabric.
We therefore recommend carefully checking the fabric type, color, pattern, quantity, and other product details before placing your order.
If you are unsure about a fabric before purchasing, please contact us at info@lavelabahrain.com and our team will be happy to assist you.
Damages, Defects and Incorrect Items
Please inspect your order as soon as you receive it.
If your order arrives:
- Damaged
- Defective
- With visible fabric flaws
- With the wrong fabric
- With the wrong color or product
- With an incorrect quantity
please contact us as soon as possible after delivery, preferably within 48 hours, with your order number and clear photographs or videos showing the issue.
We will review the issue and, where appropriate, arrange a replacement, refund, or another suitable resolution.
Please do not cut, wash, alter, tailor, or otherwise modify fabric if you believe there is a defect. Once fabric has been altered or used, it may be difficult for us to determine the original condition of the product.
Exceptions and Non-Returnable Items
The following items are generally not eligible for return or refund unless they are defective, damaged, or incorrectly supplied:
- Fabric that has been cut to the customer's requested length.
- Fabric that has been washed, altered, tailored, or otherwise modified.
- Customized or specially ordered fabrics.
- Made-to-order or personalized products.
- Products that have been used or damaged after delivery.
- Sale, clearance, or promotional items, where identified as non-returnable.
- Gift cards.
- Any other products specifically identified as non-returnable at the time of purchase.
If you are unsure whether a particular product is eligible for return, please contact us before purchasing.
Returns Due to Change of Mind
For eligible products that have not been cut, used, altered, washed, or otherwise modified, we may accept a return within 7 days of delivery, subject to the conditions of this policy.
Return shipping costs for a change-of-mind return may be the responsibility of the customer unless otherwise stated by La Vela.
The original shipping or delivery charges may also be non-refundable unless the return is due to an error on our part, a defective product, or another circumstance where we are responsible.
Return Shipping
If your return is approved, we will provide you with instructions on how and where to return the product.
Depending on the reason for the return:
- Defective, damaged, or incorrect item: La Vela may arrange or cover the applicable return shipping costs.
- Change of mind or other customer-requested return: The customer may be responsible for the return shipping costs.
Please do not send products to us without first contacting us and receiving return instructions.
Exchanges
If you need a different product, color, fabric, or quantity, please contact us.
Where an exchange is permitted, we may require the original item to be returned and inspected before the replacement is sent.
For fabric that has been cut to a customer's requested length, exchanges are generally not available unless the item is defective, damaged, or incorrectly supplied.
Refunds
Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.
If your return is approved, the refund will normally be processed to the original payment method used for the purchase.
Please allow up to 10 business days for us to process an approved refund. After we process the refund, your bank or card issuer may require additional time to reflect the amount in your account.
The actual time required for the refund to appear may vary depending on your payment provider or financial institution.
If you have not received your approved refund after a reasonable processing period, please contact us at:
Order Cancellation
If you wish to cancel an order, please contact us as soon as possible at info@lavelabahrain.com.
We will try to accommodate cancellation requests received before the order has been processed, prepared, cut, customized, or dispatched.
Once fabric has been cut specifically for your order or the order has been dispatched, cancellation may no longer be possible.
How to Request a Return
To request a return, please email:
Please include:
- Your name
- Order number
- Product name
- Reason for the return
- Photos or videos, where relevant
- Any other information we may reasonably require to assess the request
We will review your request and provide further instructions.
Last updated: October 8, 2026