الشحن

Shipping & Delivery Policy

Last updated: October 8, 2026

At La Vela, we aim to process and deliver your fabric orders safely and efficiently. This Shipping & Delivery Policy explains how orders placed through www.lavelabahrain.com are processed, shipped and delivered.

 

 

1. Shipping Locations

La Vela is based in the Kingdom of Bahrain and currently offers shipping within:

  • Bahrain

  • GCC countries

  • Selected international destinations

Available shipping destinations may vary depending on the shipping service, destination country and applicable import or customs requirements.

If your country or destination is not available at checkout, please contact us before placing your order.

 

 

2. Order Processing

Orders are normally processed after successful payment confirmation.

We aim to prepare and dispatch orders as promptly as reasonably possible. Processing time may vary depending on:

  • Product availability;

  • Quantity ordered;

  • Fabric cutting requirements;

  • Order customization;

  • Payment confirmation;

  • Weekends and public holidays; and

  • Other circumstances affecting order preparation.

If there is an unexpected delay in processing your order, we will make reasonable efforts to contact you using the contact information provided during checkout.

 

 

3. Fabric Cutting and Order Preparation

Many of our fabrics are sold according to the length selected by the customer.

Before placing an order, customers should carefully confirm the required fabric type, color, quantity and specifications.

Where fabric is cut specifically according to the customer's requested length, the order may require additional preparation time before shipment.

Once fabric has been cut or prepared specifically for an order, cancellation, return or exchange may be restricted in accordance with our Return & Refund Policy, subject to applicable law.

 

 

4. Shipping Charges

Shipping charges are calculated based on factors such as:

  • Delivery destination;

  • Package weight and dimensions;

  • Shipping service;

  • Number of items or packages; and

  • The applicable courier rate.

The applicable shipping charge will generally be displayed during checkout before the customer completes the purchase.

For certain destinations, remote areas or international shipments, additional shipping charges may apply.

If an additional charge is required after checkout because of a destination-specific courier surcharge or other exceptional shipping requirement, we will contact the customer before dispatch where reasonably possible.

The additional charge must be paid before the order is shipped.

If the customer does not agree to the additional shipping charge, the applicable order may be cancelled and refunded, subject to any applicable deductions or legal requirements.

 

 

5. Estimated Delivery Times

Delivery times are estimates and may vary depending on the destination and shipping service selected.

As a general guide:

Bahrain: Delivery is normally expected within a few working days after dispatch.

GCC: Delivery is normally expected within several working days after dispatch.

International: Delivery times vary significantly depending on the destination country, courier service and customs clearance.

The estimated delivery time shown at checkout, if available, should be considered the most relevant estimate for the particular order.

Delivery times are not guaranteed unless La Vela expressly confirms a guaranteed delivery service.

 

 

6. Courier and Shipping Service

Orders may be shipped using appropriate courier or delivery service providers selected by La Vela or made available at checkout.

The shipping provider may vary depending on the destination, package size, weight, service availability and other logistical considerations.

Once an order has been handed over to the shipping provider, customers may receive tracking information by email, SMS or another available communication method.

 

 

7. Order Tracking

Where tracking is available, tracking information will be provided to the customer after the order has been dispatched.

Customers should use the tracking information provided to monitor the progress of their shipment.

Tracking information may take some time to become active after the shipment has been collected by the courier.

La Vela is not responsible for delays in the availability or updating of tracking information by the shipping provider.

 

 

8. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact information when placing an order.

Please carefully check:

  • Name of recipient;

  • Building or house number;

  • Street/road;

  • Area;

  • City;

  • Country;

  • Postal code, where applicable; and

  • Contact telephone number.

La Vela is not responsible for delivery problems resulting from incorrect, incomplete or outdated information provided by the customer.

If an incorrect address is provided, customers should contact us as soon as possible. We will try to assist, but changes may not be possible after an order has been dispatched.

 

 

9. Failed or Missed Delivery

If the courier attempts delivery but is unable to complete it because the customer is unavailable, cannot be contacted, provides an incorrect address, refuses delivery or otherwise prevents delivery, the courier may make additional delivery attempts or return the shipment.

If a shipment is returned to La Vela because of circumstances attributable to the customer, additional shipping or re-delivery charges may apply if the customer requests that the order be shipped again.

Where an order cannot be delivered and is returned to us, any refund will be handled in accordance with our Return & Refund Policy and applicable law.

 

 

10. International Shipping, Customs and Import Charges

For international orders, the destination country may impose:

  • Customs duties;

  • Import taxes;

  • VAT or GST;

  • Customs clearance charges;

  • Brokerage or administrative fees; or

  • Other government or courier charges.

These charges vary from country to country.

Unless expressly stated otherwise at checkout, customs duties, import taxes and destination-country charges are not included in the product price or standard shipping charge.

The customer is responsible for any applicable charges imposed by the destination country or its authorities.

Customers are also responsible for ensuring that the products they order can legally be imported into their country.

La Vela cannot guarantee that every product can be imported into every country.

 

 

11. Customs Delays

International shipments may be delayed while being processed by customs or other government authorities.

Customs clearance is outside La Vela's control, and customs-related delays are not included in our estimated delivery times.

If customs authorities request additional information or documentation from the customer, the customer should respond directly to the relevant authorities or courier as soon as possible.

Failure to provide required information or payment of applicable customs charges may result in the shipment being delayed, returned or otherwise affected.

 

 

12. Refused or Abandoned International Shipments

If a customer refuses an international shipment or fails to pay applicable customs duties, taxes, clearance charges or other required fees, the shipment may be returned to La Vela or otherwise handled by the courier or customs authorities.

Additional costs may arise in connection with the return or handling of the shipment.

Where permitted by applicable law, these costs may be deducted from any refund due to the customer.

 

 

13. Delays Beyond Our Control

Although we work to dispatch orders promptly, delivery delays may occur because of circumstances outside our reasonable control.

These may include:

  • Courier or transportation delays;

  • Customs clearance;

  • Severe weather;

  • Public holidays;

  • Government restrictions;

  • Strikes or transportation disruptions;

  • Natural disasters;

  • Incorrect or incomplete delivery information;

  • High shipping volumes;

  • Technical or communication problems; or

  • Other unforeseen circumstances.

Where a delay occurs, we will make reasonable efforts to assist the customer and provide available information from the shipping provider.

 

 

14. Damaged Packages

Customers should inspect the package when it is delivered.

If the package appears seriously damaged, customers should, where reasonably possible, photograph the package before opening it and contact La Vela as soon as possible.

If the fabric inside is damaged, defective or incorrect, please contact us with:

  • Order number;

  • Description of the problem; and

  • Clear photographs or videos showing the package and product.

We will review the matter and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

 

 

15. Missing or Lost Shipments

If tracking indicates that an order has been delivered but you have not received it, please contact us as soon as possible.

We may need to contact the shipping provider to investigate the shipment.

Customers should provide any information reasonably required to assist with the investigation.

The outcome and available remedies may depend on the shipping provider's investigation and the circumstances of the shipment.

 

 

16. Multiple Items in an Order

Where an order contains multiple products, La Vela may, where reasonably necessary, ship the products in one or more packages or shipments.

Additional shipments may be used where products are stored separately, become available at different times, or where logistical considerations make separate shipments appropriate.

Where an order is split into multiple shipments, we will make reasonable efforts to provide the applicable tracking information.

 

 

17. Delivery Confirmation

A delivery may be considered completed when the shipping provider's tracking system records the shipment as delivered to the address provided by the customer or to an authorized recipient, subject to applicable law and the circumstances of the delivery.

If you believe the delivery record is incorrect, please contact La Vela promptly so that we can assist with an investigation.

 

 

18. Changes or Cancellation Before Dispatch

If you need to change or cancel an order, please contact us as soon as possible after placing the order.

We will try to accommodate the request where possible.

However, an order may not be cancellable or changeable once it has entered preparation, fabric cutting, customization or dispatch.

Any refund resulting from an approved cancellation will be handled according to our Return & Refund Policy and applicable law.

 

 

19. Contact Us

If you have questions about shipping, delivery or your order, please contact us:

La Vela
Office 1128, Building 1074
Road 3622
Al Seef 0436
Kingdom of Bahrain

Email: info@lavelabahrain.com
WhatsApp / Mobile: +973 39989018

Website: www.lavelabahrain.com